We Help You Deliver Exceptional Programs For Your Employees


Business owners and leaders come to us when they’re feeling concerned, stuck, or overwhelmed about an internal program — when it, or an aspect of it, isn’t functioning as intended or isn’t as successful or impactful as hoped. Other times, it’s when they’re surprised to discover that their program isn’t resonating with a specific group of their employees and thus isn’t having the desired results. They also come to us when they need subject matter expertise or an external evaluation.

When you’re facing complex challenges, especially if the way you’ve always done things isn’t working as well as it used to, evolving your internal practices through human-centered innovation can be extremely beneficial. Through our project-based and as-needed consulting services, Smith Assembly solves your pressing problems and improves your internal program. We also teach you and your team how to fish so to speak, so that your organization can solve future challenges on your own after our engagement ends. Smith Assembly guides the execution of your program and shows you more inclusive, equitable, and sustainable approaches to program design and development. We give you and your team the real-time feedback, recommendations, and support you need to feel confident your program will succeed and have the desired impact.

* Programs are services provided by an organization to its employees.


We Solve Problems Like…

  • Key performance indicators or social/environmental impact metrics are below targets
  • Engagement or ratings from a specific group of employees is lower than anticipated
  • Feedback or reviews allude to exclusion or inequity (or engagement is low from employee groups that are non-dominant in the market and/or not proportionally represented in the organization)
  • A board member or prospective investor has asked for reassurances on its readiness
  • Your team’s knowledge of accessibility, inclusion, usability, equity, and/or sustainability is incomplete or out-of-date


Our Program Consulting Services

Our Project-Based Co-Creation, As-Needed Consultation, and Interim Executive (Fractional CPO/CTO) engagements incrementally build capacity, deliver interim results, and provide meaningful outcomes and impacts. We specialize in working with diverse teams who create offerings for multicultural employees.

We help you…

  • Get unstuck and solve specific problems
  • Troubleshoot cause of issue(s), then brainstorm and identify solution(s)
  • Increase engagement of employees, customers, and communities
  • Turbocharge inclusion and equity initiatives
  • Refresh and deepen subject matter expertise
  • Revolutionize design and development practices and other internal processes
  • Answer questions
  • Research specialized topics
  • Evaluate programs (or aspects of them)


Why Our Clients Choose Smith Assembly

Smith Assembly offers rare expertise in human-centered innovation honed in both the most technologically-advanced and least resourced environments of the world, as well as with renowned global organizations like MIT, Google, Starbucks, frog, and NASA.

We teach our clients how to innovate in an inclusive, equitable, and sustainable way. Our human-centered methodology involves our clients plus their stakeholders, users, and communities. Smith Assembly’s participatory and co-creative approach centers all their experience and knowledge to build exceptional products and programs. By teaching our clients how to fish so to speak, they can continue to drive results long after our engagement ends.



[Smith Assembly's] work was wonderful on so many levels!

Claudia Meier, Europe Lead
    Build Up

Build Up Case Study