our 9-step iterative design process: 1. Identify; 2. Learn; 3. Brainstorm; 4. Prioritize; 5. Select; 6. Resolve; 7. Implement; 8. Test; 9. Release/Repeat

We Help You Deliver Exceptional Programs For Your Stakeholders & Humanity

What Are Programs

Programs are services an organization provides to its employees.

When Clients Contact Us

Business owners and leaders come to us when they’re feeling concerned, stuck, or overwhelmed about an internal program — when it, or an aspect of it, isn’t functioning as intended or isn’t as successful or impactful as hoped. Other times, it’s when they’re surprised to discover that their program isn’t resonating with a specific group of their employees and thus isn’t having the desired results. They also come to us when they need subject matter expertise or an external evaluation.

Why Choose Smith Assembly

What We Do

a smith assembler facilitates a meeting with a six-person team

We Solve Program Problems

  • Key performance indicators or social/environmental impact metrics are below targets
  • Engagement or ratings from a specific group of employees is lower than anticipated
  • Feedback or reviews allude to exclusion or inequity (or engagement is low from employee groups that are non-dominant in the market or not proportionally represented in the organization)
  • A board member or prospective investor has asked for reassurance on its readiness
  • Your team’s knowledge of accessibility, inclusion, usability, equity, or sustainability is incomplete or out-of-date

What Our Clients Say

claudia meier, a brunette woman who's wearing a glasses and a blue top, smiles while standing in front of a brick wall


[Smith Assembly's] work was wonderful on so many levels!

Claudia Meier

Europe Lead

Build Up

Build Up Case Study

We'd Love To Co-Create With You

Contact Us To Make Your Product Or Program Exceptional

Smith Assembly will help you disrupt the status quo and deliver exceptional offerings for your stakeholders and humanity. Our approach centers the people who create, use, and are affected by your product or program. Through consulting services and workshops, we show you how to revolutionize your organization's design and development practices to be more participatory and co-creative. That way, you can continue to drive success + impact long after our engagement ends.